At 399jl, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a Filipino player on our platform.
Six principles that guide how 399jl handles your personal information.
All data transmitted between your device and 399jl is protected by 256-bit SSL encryption — the same standard used by major Philippine banks like BPI and BDO.
399jl does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the 399jl platform.
You have the right to access, correct, and request deletion of your personal data held by 399jl, in line with applicable Philippine data protection laws.
399jl collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience on the platform.
You can opt out of promotional communications from 399jl at any time through your account settings or by contacting our support team directly.
399jl's data practices comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR licensing requirements.
This Privacy Policy is issued by 399jl ("399jl," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at 399jl.app. 399jl operates under PAGCOR licensing oversight and is committed to protecting the personal data of all Filipino players who use the platform.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, 399jl acts as the Personal Information Controller in respect of the personal data it collects from players and visitors to the 399jl platform.
This Privacy Policy applies to all personal data collected through the 399jl website, mobile platform, customer support channels, and any other touchpoint through which you interact with 399jl. By registering an account or using the 399jl platform, you acknowledge that you have read and understood this Privacy Policy.
399jl collects personal data that is necessary to provide you with a safe, compliant, and fully functional gaming experience. The categories of personal data we collect include:
399jl collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, identity verification uploads, deposit/withdrawal requests, support enquiries |
| Automated collection | Cookies, session tracking, device fingerprinting, IP logging during platform use |
| Third-party sources | Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services |
| Regulatory sources | PAGCOR-mandated reporting, anti-money laundering (AML) screening databases |
399jl uses your personal data for the following purposes:
To create, verify, and maintain your 399jl player account, including processing your registration, verifying your identity and age (21+ requirement), and managing your account settings and preferences.
To provide you with access to 399jl games (slots, live casino, sports betting, sabong, bingo), process your deposits and withdrawals in Philippine Peso (PHP), and deliver bonuses and promotions you have opted into.
To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and PAGCOR licensing requirements. This includes conducting Know Your Customer (KYC) checks, filing mandatory regulatory reports, and responding to lawful requests from Philippine authorities.
To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the 399jl platform and its players.
To monitor gaming behaviour for signs of problem gambling, enforce responsible gaming tools you have activated (such as deposit limits or self-exclusion), and comply with PAGCOR responsible gaming requirements.
To respond to your enquiries, resolve disputes, and improve the quality of our customer support services.
To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time through your account settings.
To analyse aggregated, anonymised usage data to improve the performance, features, and user experience of the 399jl platform.
Under the Philippine Data Privacy Act of 2012, 399jl processes your personal data on the following legal bases:
399jl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
Third-party companies that assist 399jl in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on 399jl's instructions and in accordance with applicable Philippine data protection law.
399jl may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
399jl may share data with fraud prevention agencies and AML screening databases to detect and prevent financial crime. Where a fraud risk is identified, 399jl and these agencies may retain records of that risk to protect the platform and other players.
In the event of a merger, acquisition, or sale of all or part of 399jl's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
Cookies are small text files placed on your device when you visit the 399jl platform. They help us recognise your device, remember your preferences, keep your session secure, and understand how you use the platform so we can improve it.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for login sessions, security tokens, and core platform functionality | No — platform will not function without these |
| Functional | Remember your language, display preferences, and responsible gaming settings | Yes, via browser settings |
| Analytics | Aggregate, anonymised data on how players navigate the platform — used to improve UX | Yes, via cookie preferences |
| Marketing | Track promotional campaign effectiveness and personalise bonus offers (only with your consent) | Yes — consent required before activation |
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 399jl platform. For full cookie management options, refer to your browser's help documentation.
399jl retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | PAGCOR licensing and AML compliance requirements |
| Financial transaction records | 5 years after transaction date | Anti-Money Laundering Act (AMLA) obligations |
| Gaming activity logs | 3 years after account closure | Dispute resolution and regulatory audit purposes |
| Customer support records | 2 years after resolution | Quality assurance and complaint handling |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of lawful marketing basis |
| Technical & device logs | 12 months | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, 399jl will securely delete or anonymise your personal data in accordance with industry-standard data destruction practices.
399jl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While 399jl takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your 399jl login credentials and should notify us immediately if you suspect any unauthorised access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 399jl:
To exercise any of these rights, please contact the 399jl Data Protection Officer at [email protected]. 399jl will respond to your request within thirty (30) days in accordance with the requirements of the Data Privacy Act of 2012.
The 399jl platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. 399jl does not knowingly collect personal data from individuals under the age of 21.
If 399jl becomes aware that personal data has been collected from a person under 21 years of age, it will immediately suspend the relevant account, delete the personal data in question, and take appropriate steps to prevent recurrence. If you believe that a minor has registered an account on 399jl, please contact our support team immediately at [email protected].
The 399jl platform may contain links to third-party websites or services, including payment provider portals (such as GCash or PayMaya) and regulatory information pages. This Privacy Policy applies solely to the 399jl platform and does not cover the data practices of any third-party websites.
399jl is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the 399jl platform.
399jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. Where changes are material, 399jl will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. Your continued use of the 399jl platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how 399jl protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399jl handles your personal data, please contact our Data Protection Officer (DPO):
You also have the right to lodge a complaint directly with the Philippine National Privacy Commission (NPC) if you believe your data protection rights have not been adequately addressed by 399jl.
For responsible gaming concerns, including self-exclusion requests and deposit limit adjustments, please visit our Responsible Gaming page or contact support directly.
Now that you know exactly how 399jl protects your personal data, you can enjoy the platform with full peace of mind. From Fortune Gems slots to live casino tables — your data stays safe every step of the way.
21+ only. Please gamble responsibly. 399jl operates under PAGCOR licensing oversight.